Towards a Reliability Diagnosis for Servitization Decision-making Process
نویسندگان
چکیده
Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing
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